If board demands exceed a manager’s ability to perform, what should the manager do?

• A. True
• B. False
• C. Only After Board Holds a Hearing
• D. Never

Answer: (A)

When demands from the board exceed what you can realistically deliver, you should proactively flag the gap to the board and seek direction and resources. This demonstrates professional judgment and helps keep projects on track. Explain the specific constraints, outline the risks of overpromising, and propose concrete options—such as re-prioritizing tasks, extending timelines, reallocating staff, or bringing in temporary help. Document the conversation and obtain written guidance or approval before proceeding. Waiting for a formal hearing or avoiding the issue would only create bigger problems later, while addressing it now protects the association’s interests and your accountability.