Which of the following is NOT a step in establishing a maintenance system for a community association?

• A. develop maintenance management controls
• B. assign blame to staff not adequately fulfilling maintenance responsibilities
• C. analyze your assets' maintenance needs
• D. evaluate your maintenance system and efforts

Answer: (B)

Building a maintenance system means setting up a structured, proactive approach to keeping association facilities in good repair. The steps that genuinely establish this system include analyzing assets to understand maintenance needs, creating maintenance management controls to standardize tasks, and regularly evaluating the system to drive improvements. Assigning blame to staff is not a step in this process—it focuses on individuals rather than on building repeatable, process-driven practices. A constructive approach uses clear roles, documented procedures, preventive maintenance schedules, and performance metrics to prevent problems and improve reliability. Blame, by contrast, can undermine teamwork and data quality, and it doesn’t contribute to creating or sustaining the system.